PPE Connxions
Effective Date: 19 October 2026
These Terms and Conditions govern the use of the PPE Connxions website and the purchase of products and services supplied by PPE Connxions. By requesting a quotation, placing an order, or accepting a quotation, the customer agrees to the applicable terms and conditions.
PPE Connxions supplies personal protective equipment (PPE), workwear, corporate clothing, footwear, accessories, custom-branded products, sublimation products, and related solutions.
2.1. All quotations are valid for 7 calendar days from the date of issue unless otherwise stated in writing.
2.2. Prices are based on the products, quantities, specifications, branding requirements, packaging options, and delivery arrangements detailed in the quotation.
2.3. Bulk orders and small orders may be priced differently. Pricing depends on order quantities, product availability, supplier pricing, manufacturing requirements, branding methods, and other applicable costs. Bulk pricing is not automatically applicable to smaller orders.
2.4. Any changes to quantities, sizes, colours, branding, specifications, or packaging after quotation acceptance may result in revised pricing.
2.5. Customers are responsible for carefully checking all quotations, including product descriptions, quantities, sizes, branding details, delivery charges, packaging selections, and any additional fees, before accepting the quotation.
2.6. Any applicable taxes, duties, or other charges will be disclosed where required by law and reflected in the relevant quotation or invoice.
3.1. An 80% deposit of the quoted order value is required before an order can be processed, subject to any alternative written payment arrangement agreed by PPE Connxions.
3.2. The remaining 20% balance is payable in accordance with the payment terms stated on the quotation or invoice and, unless otherwise agreed in writing, before dispatch or collection of the completed order.
3.3. Orders will only be confirmed once the customer has accepted the quotation in writing and the required deposit has been received and cleared.
3.4. Work on custom-branded, manufactured, personalised, or specially sourced items will commence only after the necessary approvals and payment requirements have been met.
3.5. Delayed payments may affect procurement, production, and delivery timelines. PPE Connxions reserves the right to suspend further work or delivery where payment obligations have not been met, subject to applicable law and the agreed contract.
3.6. Any cancellation, refund, or deduction relating to an order will be handled in accordance with the agreed terms and applicable South African law.
4.1. A quotation does not constitute a confirmed order until it has been accepted in writing and the required deposit has been received.
4.2. Once an order has been confirmed, any amendments or cancellations must be submitted in writing and are subject to approval by PPE Connxions.
4.3. Changes requested after procurement, branding, manufacturing, or packaging has commenced may result in additional costs, revised delivery dates, or charges for work already completed and costs already incurred, subject to applicable law.
4.4. Customers must ensure that all order details are correct before providing written approval.
5.1. All products are subject to availability at the time of order processing.
5.2. Customers are encouraged to request confirmation of stock availability before accepting a quotation.
5.3. Where a requested item is unavailable, PPE Connxions may offer a suitable alternative, source the item through its supply network, or investigate manufacturing options.
5.4. Special sourcing and manufacturing requests may be subject to separate pricing, minimum order quantities, longer lead times, and additional conditions.
5.5. Alternative products or changes to specifications will only be supplied following customer approval.
6.1. Pricing may vary according to the quantity ordered. Bulk orders may qualify for different unit pricing from smaller orders due to supplier rates, production efficiencies, minimum order quantities, and procurement costs.
6.2. Any bulk discount or special rate must be expressly stated in the applicable quotation.
6.3. An order may not be split, reduced, or amended after quotation acceptance to retain a bulk price unless PPE Connxions agrees in writing.
6.4. Where a customer requests quantities below the quoted quantity, PPE Connxions may issue a revised quotation.
7.1. PPE Connxions offers individual order packaging to help customers distribute products to employees, departments, branches, or designated recipients.
7.2. Multiple individual packaging options may be available, depending on the products and order requirements. Options may include grouping items by employee, department, branch, or another agreed allocation, as well as other packaging arrangements offered at the time of quotation.
7.3. Packaging options, labelling, sorting, allocation, and other handling requirements must be agreed upon before the order is confirmed.
7.4. Some packaging options require additional labour, materials, labelling, sorting, or handling. Additional fees may therefore apply, and these will be included in the quotation where applicable.
7.5. Customers must provide accurate and complete allocation information, including names, sizes, quantities, departments, or other required details, within the agreed timeframe.
7.6. Incomplete, late, or amended allocation information may affect processing times and may result in additional charges where extra work is required and the charges are agreed or otherwise lawfully payable.
8.1. Orders with a qualifying value of R9,000 or more qualify for free delivery, subject to the conditions set out in this section and confirmation in the quotation.
8.2. The qualifying order value, delivery destination, and delivery method will be determined and confirmed in the quotation. Unless expressly stated otherwise, the threshold refers to the value of the goods before separately charged delivery, packaging, or other ancillary fees.
8.3. Free delivery applies to qualifying orders delivered to agreed serviceable destinations within the applicable delivery area. Special delivery arrangements, remote destinations, expedited services, or other exceptional requirements may incur additional charges, which will be disclosed before acceptance.
8.4. Orders below R9,000 may be subject to delivery fees, which will be quoted or confirmed before the order is finalised.
8.5. Free delivery does not apply to returns or exchanges. Any return or exchange collection or redelivery costs will be communicated and handled in accordance with applicable law and the relevant return or exchange arrangement.
8.6. Delivery timeframes are estimates unless a specific delivery date has been expressly agreed in writing. Delays caused by suppliers, courier services, transport disruptions, or other circumstances outside the reasonable control of PPE Connxions may affect delivery dates.
8.7. Customers must provide a complete and accurate delivery address and ensure that someone authorised is available to receive the order.
9.1. Branding, embroidery, printing, sublimation, and other customisation services are carried out according to the specifications approved by the customer.
9.2. Customers are responsible for checking and approving artwork, logos, colours, spelling, layouts, sizes, and placement before production begins.
9.3. Minor variations in colour, fabric, print appearance, or finish may occur due to differences in materials, production methods, equipment, or display settings.
9.4. Customised and personalised products may be subject to restrictions on cancellation, return, or exchange, subject to applicable South African law and any rights that cannot lawfully be excluded.
9.5. PPE Connxions will communicate material specification or artwork changes requiring customer approval before proceeding where appropriate.
10.1. Processing and delivery timelines depend on stock availability, supplier lead times, order quantities, branding requirements, manufacturing, packaging selections, and payment clearance.
10.2. Estimated lead times will be communicated where reasonably possible. Timelines may change if the customer requests amendments, delays approvals, supplies incomplete information, or fails to meet payment requirements.
10.3. Urgent orders and last-minute requests are subject to capacity, product availability, supplier confirmation, and written acceptance by PPE Connxions. Additional urgent-processing or expedited delivery fees may apply and will be communicated before acceptance.
10.4. No urgent turnaround time is guaranteed unless expressly confirmed in writing.
11.1. Customers should inspect deliveries promptly and notify PPE Connxions of any shortages, incorrect items, visible damage, or discrepancies within a reasonable period after receipt.
11.2. Returns and exchanges must be requested in writing and authorised by PPE Connxions before goods are sent back.
11.3. Products must be returned in the condition required by the applicable return arrangement, together with relevant proof of purchase. Any conditions relating to unused, unbranded, or original packaging requirements remain subject to applicable law.
11.4. Customised, branded, manufactured, or specially sourced items may be subject to specific return restrictions, except where a return, repair, replacement, refund, or other remedy is required by law.
11.5. Nothing in these Terms and Conditions limits any statutory consumer rights or remedies that apply under South African law, including applicable provisions of the Consumer Protection Act 68 of 2008.
12.1. PPE Connxions will provide product information and specifications based on the information available from manufacturers and suppliers.
12.2. Customers must confirm that selected products are suitable for their intended workplace, task, risk assessment, and applicable safety requirements.
12.3. Where specific safety standards, certifications, ratings, or technical specifications are required, these requirements must be communicated before quotation acceptance so that suitability and availability can be checked.
12.4. Product descriptions and general information on the website do not replace a customer's workplace risk assessment or professional compliance advice.
13.1. PPE Connxions endeavours to keep website information accurate and up to date. However, product images, descriptions, colours, prices, and availability may change.
13.2. Website listings and displayed information do not guarantee stock availability or constitute a final quotation unless expressly stated.
13.3. The final product specifications, quantities, prices, and delivery arrangements are those confirmed in the accepted quotation or other written order agreement, subject to applicable law.
14.1. PPE Connxions treats customer information confidentially and does not share customer information with third parties as a matter of business policy, subject to disclosures required or permitted by law and any necessary processing authorised by the customer.
14.2. Personal information will be handled in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
14.3. Customers should consult the PPE Connxions Privacy Policy for further information on the collection, use, retention, and protection of personal information.
15.1. PPE Connxions will take reasonable steps to supply products and services in accordance with the accepted quotation and agreed specifications.
15.2. To the extent permitted by law, PPE Connxions is not responsible for losses arising from inaccurate information supplied by the customer, unapproved specifications, or delays caused by circumstances beyond its reasonable control.
15.3. Nothing in these Terms and Conditions excludes or limits liability, warranties, or remedies that cannot lawfully be excluded or limited under applicable South African law.
16.1. Any query, complaint, or dispute relating to an order should be submitted to PPE Connxions in writing, with the relevant quotation, invoice, order number, and supporting details.
16.2. The parties will endeavour to resolve disputes in good faith through direct communication before pursuing other remedies available under applicable law.
17.1. PPE Connxions may update these website Terms and Conditions from time to time. The latest version will be published on the website with its effective date.
17.2. Unless otherwise required by law, changes to website terms will not automatically amend an existing accepted order or contract. The terms applicable to an existing order will be determined by the accepted quotation, any agreed contractual terms, and applicable law.
For quotations, order enquiries, delivery questions, or clarification of these Terms and Conditions, please contact PPE Connxions using the contact details published on our website.
PPE Connxions — PPE, Workwear, Corporate Clothing and Custom Branding Solutions.